hosting with support

Online Manual


Domain Name Registration and Transferring
Frequently Asked Questions

Q. How do I Transfer My Domain?

A. Hosting With Support can help you transfer your domain. When you order a plan, you can have us transfer the domain name for you. If you choose to register your domain through us, we will submit a registration request to our registrar for you.

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Q. What is a Domain Transfer?

A. A domain transfer tells all the computers on the internet where your websites pages are located. To transfer your domain you need to update the list of DNS (domain name servers) for your domain. Every domain name has at least two DNS servers listed. To use your Hosting With Support account you need to change the DNS servers listed for your Domain to our name servers:

HostingWithSupport.com DNS (Domain Name Servers) Information
________________________________________________________________
Primary NameServer Hostname.............: NS1.NRNETSOLUTIONS.NET
Primary NameServer Netaddress...........: (TO FILL IN) Secondary NameServer Hostname...........: NS2.NRNETSOLUTIONS.NET Secondary NameServer Netaddress.........: (TO FILL IN)

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Q. How do I Update my DNS Servers?

A. To update your DNS you need to contact the party you purchased your domain name from. The party you purchased your domain name from is your domain registrar. If you don't know who your domain registrar is, you may perform WHOIS lookup. This may help you narrow it down. If you need additional help please email support@hostingwithsupport.com.

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Q. Who is my Domain Registrar?

A. The party you purchased your domain name from is your domain registrar. Your domain registrar controls all information for your domain. To change information for your domain like Tech, Admin, Billing, and DNS information you will need to contact your Domain Registrar. To see the information available about your domain you need to do a "whois" on your domain. Click Here to perform a WHOIS lookup on your domain.

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Q. How long will it take for my domain name to become active?

A. At the time of ordering if you indicated that your domain name is new, we submit the domain name registration request to the domain registrar. Once your domain name is registered with the registrar, which usually takes 24 hours from the time we submit the request, there is a propagation delay period of another 24 to 48 hours. It usually takes 48 to 72 hours after you place your order with us for your domain name to be active.

During the propagation period, all the name servers of the world are being informed of your domain name's existence on HostingWithSupport.com's network. The name server at your ISP must be updated with this new information for you to start using your domain name rather than your IP address. The propagation period could take anywhere from 48 hours to two weeks. It depends on how fast your ISP's nameservers are updated as well as certain conditions on the Internet. This is something we (in fact no human) have any control over. You should check everyday to see if you can bring up your web site by typing your domain name in your browser.

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Q. I have non-US domains (.ca, .cc, .co.uk, etc). I need your DNS information.

A. Though we host non-US domains, we can not register or transfer these domains. To do this, you would need to contact the appropriate NIC authority for the respective TLDs (Top Level Domains). Here is our DNS information you can use:

HostingWithSupport.com DNS (Domain Name Servers) Information
________________________________________________________________
Primary NameServer Hostname.............: NS1.NRNETSOLUTIONS.NET
Primary NameServer Netaddress...........: (TO FILL IN)
Secondary NameServer Hostname...........: NS2.NRNETSOLUTIONS.NET
Secondary NameServer Netaddress.........: (TO FILL IN)

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